The Stockport Business Expo is changing, we are producing a more comprehensive and exciting programme of Keynote Speakers and new lightning workshops which consist of 20 minute sessions designed to compact a longer session into more bite-size chunks for you to absorb.
The Conference Programme is only available to VIP Attendees and is part of the Conference and Event Programme improvements that we are making to the event to ensure that you get the best value out of your attendance to the Stockport Business Expo.
Once registered as a VIP Attendee you can choose to attend as many or as little sessions as you wish to get the most out of the day.
|Start Time||End Time||Session Type||Speaker||Description|
|09:00||09:45||Registration||Enjoy a Tea and Coffee with your fellow delegates and Exhibitors in the Main Exhibition Hall as we get ready to start the day.|
|09:45||10:30||Keynote Speaker||Paul Wearmouth||Delivering 5 Star Customer Service
Customer Service has never been more important. With increasingly tough trade and everyone struggling to compete for every sale, the customer can become lost in a veritable ocean of choice of who to do business with.
Paul shares that the biggest threat to our business is not bad service, but “OK Service”. In this presentation Paul demonstrates how to deliver 5 Star Customer Service every time and what it takes to stand out from the crowd!
In 5 steps that you can apply immediately, Paul will challenge you to take action and make a difference to the way you deliver your customer service to take it to the next level, the “WOW” level, where your customers will want to award it with 5 stars and walk away eager to share their experience.
|10:30||10:50||Lightning Workshops||STAR Procurement||STAR Procurement is the award winning shared procurement service for Stockport, Trafford & Rochdale Councils. We help our three councils (and the organisations they work with) arrange contracts for any supplies, services or building work that can’t be provided in-house. The suppliers who help us deliver these contracts can be from the public, private, voluntary or community sectors.
We are launching an exciting new initiative which aims to maximise the opportunities available for local suppliers and SME’s. We can provide you with information about how we are doing that as well as giving you information about to access these opportunities and provide excellent social value responses.
|10:55||11:15||Lightning Workshops||Dave Richardson
|How to use Online Video's to drive your Business Growth
Dave is one of the North of England's most respected Producer and has been operating his independent TV production company for over 21 years with a fantastic team behind him. Dave's work has seen his productions broadcast on many platforms including BBC, ITV, Channel 4 and he is also a regular contributor to SKY TV and the Irish Music Channels. His TV company has produced Promotional DVD's, Wedding DVDs and Transfers from Celebrities, Personal brands to Businesses and recording artists.
Dave brings a wealth of experience to production in video online and he will be giving some secrets away on this workshop and how he has had over 1.5 million views on You Tube.
Video is now necessary for marketing on your website there’s no question otherwise you’re going to be left behind in this fast-paced world.
|11:15||11:45||Break||Enjoy the opportunity to mix with your fellow delegates, discuss the topics on show and grab a coffee in the main exhibition hall.|
|11:45||12:30||Keynote Speaker||Carole Fossey||Carole Fossey is a published Author, Keynote Speaker and founder of carolefossey.com and strategysocialmedia.co.uk.
After 20 years in recruitment, Carole’s recruitment agency was the first company in Manchester to hire a social media apprentice in 2013, and operated on her More Than a Gut Feeling principle, which is also a workshop.
|12:30||13:30||Lunch||A full buffet lunch will be served in the Exhibition Hall with the opportunity to meet the exhibitors in the main hall.|
|13:30||13:50||Lightning Workshop||Social Media - Blogging Masterclass||Alex McCann is owner of Altrincham HQ – a social media management and training company based in Cheshire that has worked with 100s of local business developing their social media strategy.
Over the past 7 years Alex has built up an impressive client list including the BBC, NHS, University Of Manchester, Manchester Arndale and many more.
Each month Altrincham HQ spend 200+ hours per month managing marketing campaigns for businesses so witness Social Media changes in real time and action them.
A former journalist, whose blogs have been read by over half a million readers, he has also successfully ran an events company putting on 60 events a year which included a 15,000 capacity arts & music festivals in Manchester.
|13:55||14:15||Lightning Workshop||Neil Jones
Bennett Verby Accountants
|14:15||14:45||Break||Enjoy the opportunity to mix with your fellow delegates, discuss the topics on show and grab a coffee in the main exhibition hall.|
|14:45||15:30||Keynote Speaker||David Hyner||David Hyner is a renowned motivational speaker and director of STRETCH DEVELOPMENT LTD.
He is a fellow (fpsa) of the professional speaking association (psa) and one of only 16 speakers on the planet to hold the professional speakers award of excellence (psae).
David is a speaker and trainer that gives audiences the confidence and skills to set and achieve MASSIVE GOALS!
Your action and success is David's passion and he "CARES" about what we do and who we work with.
|15:30||16:00||Conference Close||A final chance to discuss the topics with your fellow delegates before the end of the event.|